Returns & Exchanges
At Medify Air, we want you to be completely satisfied with your purchase, which is why we offer a 30-day hassle-free return policy for all unworn and unwashed apparel. If your new fashion pieces don't fit or meet your expectations, we are committed to making the exchange or refund process as seamless as possible.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email and attach it securely to your original packaging.
Ship the Items
Drop off your package at any authorized carrier location, ensuring all original tags are still attached to the garments.
Receive Refund or Exchange
After our warehouse team inspects the returned items, we will process your refund to the original payment method or ship out your new exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing